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Category Job
Sub Category Customer Service
Tosfeed Limited
Customer Service Manager
Salary 51,000 - 100,000
0 Applicant
About Job
| Role: | Customer Service Manager |
| Job Type: | Full time |
| Salary Range: | 51,000 - 100,000 |
| Work Experience: | full time |
| location: | Lagos, Nigeria |
Description
- Supervise day-to-day operations in the customer service department.
- Respond to customer service issues in a timely manner.
- Create effective customer service procedures, policies, and standards.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Implement an effective customer loyalty program.
- Maintain accurate records and document all customer service activities and discussions.
- Assess service statistics and prepare detailed reports on your findings.
- Hire and train new customer service agents.
- Manage the approved budget of the customer service department.
Skills Required
Proficiency in Microsoft office and Customer Service Software.
Outstanding written and verbal communication skills.
Good understanding of Management practice and technology.
Qualification
Bachelor's degree in Business Administration or relevant field.
Minimum of 3years proven Experience.
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